Customer Onboarding

We handle all the heavy lifting

Let's face it, changing the way you operate can be challenging. We recognize that you have

Staging ground onboarding
Step #1
Unique GovPort Instance
Once the contract is signed, GovPort will set up a unique GovPort instance for the client. Clients can then drag their current folders and files into this instance, ensuring minimal disruption to their current folder structure.
Documentation import
Step #2
Add Internal Users
With the client's existing file and folder structure in place, the client will add team members to GovPort. Once added, the client administrator assigns team member access to specific contracts.
Internal Training
Step #3
Internal Training
GovPort will conduct an internal training session for the client's users, recording it for future reference. Multiple sessions can be arranged if needed.
Subcontractor Onboarding
Step #4
Subcontractor Onboarding
GovPort will train and onboard each subcontractor through a 30-minute virtual meeting, covering platform use, adding team members, and responding to requests.
Ongoing Support
Step #5
Ongoing Support
Congratulations, you are now fully live with GovPort! You will be assigned a dedicated resource to handle all future questions, training sessions, and manage your annual renewal.